Privacy Policy

Effective Date: 11 June 2025

Filamexus Labs (trading as Filamexus) (“we”, “us”, “our”) is committed to protecting your privacy when you visit filamexus.com (“Website”) or use our Services. This policy explains:

  • What data we collect
  • Why we collect it
  • How we use, share & protect it
  • Your rights under UK/EU law (GDPR)

1. Data Controller

Filamexus Labs (Sole Trader)
contact@filamexus.com

2. Personal Data We Collect

  • Account & Profile: name, email, address, phone
  • Order & Payment: item details, billing info, transaction records
  • Technical & Usage: IP, browser/device info, pages viewed, cookies
  • Communications: support requests, feedback, subscription choices

3. How We Use Your Data

  • Account setup & management
    • Data: account/profile
    • Basis: performance of contract
  • Order processing & delivery
    • Data: order, payment, address
    • Basis: performance of contract
  • Billing & fraud prevention
    • Data: payment, technical logs
    • Basis: legal obligation & legitimate interest
  • Customer support
    • Data: profile, communications
    • Basis: legitimate interest
  • Marketing & newsletters
    • Data: email, preferences
    • Basis: your consent
  • Website analytics & UX
    • Data: technical & usage
    • Basis: legitimate interest

4. Cookies & Tracking

We use:

  • Essential cookies for login/session
  • Performance cookies (Google Analytics) for site stats
  • Functional cookies (preferences, chat widget)
  • Advertising cookies (retargeting)

Manage or block cookies via your browser settings. See our Cookie Policy for details.

5. Third-Party Services

We share data with:

  • Hosting: AWS, Azure
  • Payments: Stripe, PayPal
  • Analytics & Marketing: Google Analytics, Mailchimp
    All partners comply with GDPR.

6. Data Retention

  • Account & orders: retained up to 7 years (tax/legal)
  • Marketing lists: until you unsubscribe or withdraw consent
  • Analytics logs: anonymised or deleted after 2 years

7. Data Security

We protect your data with:

  • TLS encryption in transit
  • Encryption at rest on servers
  • Access controls & regular security audits

8. International Transfers

Data may be processed or stored outside the UK/EU. We use Standard Contractual Clauses or equivalent safeguards.

9. Your Rights

Under GDPR you can:

  • Access & receive a copy of your data
  • Rectify inaccuracies
  • Erase (be forgotten)
  • Restrict or object to processing
  • Data portability
  • Withdraw marketing consent
  • Lodge a complaint with the ICO

To exercise any right, email privacy@filamexus.com.

10. Children’s Privacy

We do not knowingly collect data from anyone under 16. If you’re under 16, please get parental consent first.

11. Changes to This Policy

We may update this policy. We’ll post changes here with a new “Effective Date.” Continued use of our Website or Services means you accept the updates.

Contact Us
Filamexus Labs (trading as Filamexus)
contact@filamexus.com